Mateo's leven ligt van het ene op het andere moment geheel overhoop, wanneer hij plots in een volledig geautomatiseerde cel wordt geplaatst voor een misdaad die hij niet begaan heeft. Op kafkaëske wijze probeert hij een menselijk wezen te bereiken. Terwijl hij alle moeite doet om zijn verstand niet te verliezen, weet de klantenservice van de gevangenis waar hij zich in bevindt hem alleen maar nog woedender te maken.
Nee, helaas is Please Hold nog niet beschikbaar op Netflix in Nederland.
| Production | Diego Najera | Producer |
| Production | Rom Lotan | Line Producer |
| Production | Omer Levin Menekse | Producer |
| Production | Marc A. Mounier | Producer |
| Visual Effects | David McDonnell | VFX Supervisor |
| Camera | Selena Webb | Second Assistant Camera |
| Camera | Basil Schneeberger | Camera Operator |
| Production | Brian Curiel | Associate Producer |
| Visual Effects | David McDonnell | Visual Effects |
| Production | Amanda Lenker Doyle | Casting |
| Lighting | Dave Wilwayco | Gaffer |
| Visual Effects | David McDonnell | Compositing Artist |
| Editing | Brian Paison | Editor |
| Production | Nedim Menekse | Associate Producer |
| Camera | Grant MacAllister | First Assistant Camera |
| Visual Effects | Jonathan Romeo | Compositing Artist |
| Camera | Enrico Targetti | Still Photographer |
| Sound | David Boman | Original Music Composer |
| Production | Astrid Mounier | Associate Producer |
| Sound | James Salini | Location Sound Mixer |
| Art | Alexah Acuña | Production Design |
| Production | Ruben Dávila | Associate Producer |
| Sound | Shachar Boussani | Sound Editor |
| Production | Michael Glasner | Associate Producer |
| Art | Aytana Ramirez | Art Direction |
| Directing | Ragini Bhasin | Script Supervisor |
| Camera | Andrew Wood | Camera Operator |
| Visual Effects | Nick Paroz | Compositing Artist |
| Directing | Michelle Akeley | First Assistant Director |
| Production | Michel Mounier | Associate Producer |
| Production | Sean Hood | Associate Producer |
| Costume & Make-Up | Whitney Odman | Costume Design |
| Production | Francisco Martin Del Campo | Production Coordinator |
| Editing | Ryan K. McNeal | Colorist |
| Production | Tamara Marie Watson | Associate Producer |
| Camera | Rich Robles | Key Grip |
| Production | Chrissy Fiorilli | Casting |
| Sound | Shachar Boussani | Sound Re-Recording Mixer |
| Costume & Make-Up | Whitney Odman | Makeup Artist |
| Visual Effects | Nick Paroz | 3D Artist |
| Camera | Farhad Ahmed Dehlvi | Director of Photography |
| Writing | Omer Levin Menekse | Writer |
| Writing | K.D. Dávila | Writer |
| Directing | K.D. Dávila | Director |
